Unable to load logs
 
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Unable to load logs

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(@mscibek)
New Member Customer
Joined: 6 years ago
Posts: 2
Topic starter   [#83]

With the newest version of the Brain software I'm unable to load flight or vibration logs.  When I try it immediately closes the program.  I've tried on multiple brain units and on multiple computers.  I need to get the flight and vibration logs off my newest heli to diagnose and issue.  Any suggestions?



   
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(@customercare)
Reputable Member Admin Registered
Joined: 8 years ago
Posts: 1308
 

With "Load Flight", you mean "Download data" (from flight control unit) or "Load from File" (of your PC) ?

Other than Software you have updated also the Firmware of your units to the last version?

Can you send here the configurations files of your units?

Thanks



   
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(@mscibek)
New Member Customer
Joined: 6 years ago
Posts: 2
Topic starter  

I've been unable to download the logs from the flybarless unit.  Last night it was suggested that I uninstall the program and all the drivers then reinstall.  That appears to have fixed the issue.



   
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(@customercare)
Reputable Member Admin Registered
Joined: 8 years ago
Posts: 1308
 

We're very pleased to know you've already solved your problem.

Probably by reinstalling the Software on your PC you have also updated the Firmware of the flight control unit.
In fact a new Software may have communication problems with the flight control unit if the flight control unit Firmware is not updated as well.
Or a flight control unit with a new Firmware may have communication problems with the Software if the Software is not updated.

Good Flights!



   
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